37bet Responsible Gaming — Your Protection Is Our Commitment
Entertainment should never become a problem — 37bet provides all the tools and support to make sure it doesn't. For players 21+ only.
What Is Responsible Gaming and Why Does It Matter?
Online gaming is a form of entertainment. But like any form of entertainment, moderation and awareness are essential. 37bet believes every player's experience should be enjoyable, safe, and in control. We want you to see gaming as a source of fun — not as a way to earn money or relieve stress.
Responsible gaming means knowing your limits, playing within a set budget, and seeking help when needed. At 37bet, we take this seriously and are committed to supporting you every step of the way.
Remember — gaming is always a choice, not an obligation. If you ever feel that gaming is having a negative impact on your life, now is the time to act. The 37bet support team is with you 24/7.
Our Protection Tools
37bet provides the following responsible gaming tools for players.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately and no deposits beyond that limit can be made.
Time-Out Feature
If you feel you need a break, temporarily close your account for anywhere from 24 hours to 30 days. During this period you will not be able to log in or place bets.
Self-Exclusion
If you need a longer break, choose self-exclusion. This allows you to deactivate your account for a minimum of 6 months or permanently.
Session Time Limit
Set in advance how long you want to spend in a single gaming session. When the time is up, a warning will appear automatically.
Age Verification & Child Protection
37bet strictly enforces a 21+ age policy. It is recommended that parental control software be used on shared family devices to prevent minors from gaining access.
Support & Advice
For any concerns, contact us 24/7 via live chat or at [email protected] in both Bengali and English. Our team is always ready.
Warning Signs of Problem Gambling
If you notice any of the following signs, take action right away.
Spending Beyond Your Budget
You are spending more than your set budget or placing bets with money meant for essential needs.
Chasing Losses
You keep increasing your bets to try to recover lost money — this is a dangerous cycle.
Unable to Stop
You want to stop but cannot, or you are spending too much time gaming every day.
Impact on Family & Relationships
Gaming is damaging your relationships with family, friends, or colleagues at work.
Lying or Hiding
You are hiding gaming expenses from your family or lying about them.
Escaping Stress
Gaming feels like the only way to forget mental pain or anxiety.
If you notice any of the above signs in yourself, do not delay — contact the 37bet support team at [email protected] or speak directly via live chat. We are ready to help without judgement.
How to Use the Tools
Setting a Deposit Limit
Go to Account Settings and set your preferred daily, weekly, or monthly limit from the "Responsible Gaming" option. Lowering a limit takes effect immediately; increasing a limit requires a 7-day waiting period to ensure the decision is considered carefully.
Activating a Time-Out
Request a temporary break ranging from 24 hours up to 30 days. While the time-out is active, logging into your account and placing any kind of bet will be completely disabled. No transactions via bKash, Nagad, or Rocket will be possible either.
Self-Exclusion Process
If you want a long-term break, contact us via live chat or at [email protected]. Our team will process your self-exclusion request with the highest priority and deactivate your account.
Reviewing Your Gaming History
View your complete betting history from the account dashboard. Review how much you have deposited, how much you have withdrawn, and your total spending to make informed decisions.
The 21+ Age Rule & Child Protection
37bet provides services only to individuals aged 21 and above. Age is verified during registration and the verification process. Minors are not permitted to create or use an account.
If you share a family device or computer, take the following steps to ensure children cannot access online gaming sites:
- Use browser parental controls or filtering software.
- Use a strong password for your gaming account and always make sure to log out.
- Do not share your password or login details with anyone.
- Avoid gaming sessions when children are nearby.
Simple Habits for Responsible Gaming
Follow a few simple habits to keep gaming enjoyable:
- Set a fixed budget before you play and stick to it.
- Do not try to chase or recover money you have lost.
- Avoid gaming when you are tired, under stress, or have been drinking.
- Take regular breaks and spend time on other activities away from the screen.
- See entertainment as the main goal, not winning.
- Talk to a trusted friend or family member if you need to.
Important: Never treat gaming as a source of income. Never bet with money you cannot afford to lose. 37bet's core principle is — fun with safety.
How to Get Help & Support
If you have any concerns about gaming — whether for yourself or a loved one — the 37bet support team is always ready to help.
Live Chat
Active 24 hours a day, 7 days a week. Get instant assistance in Bengali and English.
Email Support
Write to [email protected]. Our team will resolve your issue with full confidentiality.
If you feel that gaming addiction is becoming a serious problem, consider seeking professional mental health support. Talking to family, a friend, or a counsellor is a courageous decision — not a sign of weakness.
Play for Entertainment, Play Responsibly
Enjoy a safe gaming experience at 37bet. If you have questions, check the FAQ or speak with the support team.