37bet Terms & Conditions

1 General Terms & Applicability

These terms and conditions ("Terms") apply to the 37bet platform and all of its services. These Terms form an agreement between 37bet ("we", "our", "Company") and every user of the platform ("you", "member", "player").

37bet is an online gaming and entertainment platform designed specifically for Bangladeshi players. The platform offers sports betting, casino games, slots, bingo, and various other entertainment services.

If you do not fully understand any part of these Terms, please contact our customer service team. Our team provides support in Bengali and English, 24 hours a day, 7 days a week.

2 Eligibility & Registration

2.1 Age & Eligibility Requirements

To create an account and use the services on the 37bet platform, you must be at least 21 years of age. This platform is strictly prohibited for minors (those under 21 years of age).

2.2 Registration Information

You must provide accurate and complete information when creating an account. The following information is mandatory and must be correct:

• Your full legal name (as per your national identity card)
• An active mobile number
• A valid email address (if applicable)
• Proof of age

37bet reserves the right to close any account at any time if false or incomplete information is provided.

2.3 One Account Policy

Each individual may create only one account. If multiple accounts are found, all of them will be closed and all bonuses will be cancelled. Operating multiple accounts from the same household or the same device is prohibited.

3 Account Security & Password

The security of your 37bet account is entirely your responsibility. Do not share your login credentials (username and password) with any third party.

• Use a strong password — a combination of numbers, letters, and special characters.
• Change your password regularly.
• Avoid logging in from unfamiliar devices or public networks.
• Log out at the end of every session.
• If you notice any unauthorised activity on your account, notify our support team immediately.

37bet will not be held responsible for any loss resulting from your login credentials falling into someone else's hands.

4 Deposits, Withdrawals & Payments

4.1 Deposit Terms

The accepted payment methods for depositing at 37bet are: bKash, Nagad, and Rocket. The minimum deposit amount is ৳200.

• You must use your own mobile banking account when making a deposit.
• Deposits from third-party accounts are prohibited.
• Confirm the exact amount of each transaction.
• Rocket is the mobile wallet service of Dutch-Bangla Bank.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawal requests are generally processed within 5 to 30 minutes.

• Withdrawals can only be made to your own mobile banking account.
• The same payment method must be used for both deposits and withdrawals.
• Account verification may be required before a withdrawal.
• Winnings related to a bonus cannot be withdrawn until the bonus wagering requirement has been completed.

4.3 Transaction Verification

For security purposes, 37bet reserves the right to verify any transaction. Additional proof of identity may be requested for suspicious transactions. Failure to cooperate may result in the account being temporarily suspended.

5 Bonus & Promotional Offer Policy

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 gives a ৳2,000 bonus for a total balance of ৳3,000; depositing ৳22,000 gives the maximum ৳20,000 bonus for a total balance of ৳42,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25x (applied to the bonus amount, not the deposit). Example: ৳2,000 bonus × 25 = a total of ৳50,000 must be wagered before bonus winnings can be withdrawn.

• Wagering is calculated on the bonus amount only.
• Not all games may contribute equally to wagering calculations — contact support for details.
• Wagering must be completed before the bonus expires.
• If a bonus is cancelled, any winnings earned using that bonus will also be cancelled.

5.3 Bonus Abuse

If 37bet finds evidence of bonus abuse or collecting bonuses solely for the purpose of withdrawal, it reserves the right to cancel the relevant bonuses and winnings. Repeatedly claiming bonuses from the same household or device will also be considered bonus abuse.

6 Fair Play & Technology

37bet is committed to ensuring fair play. All games on our platform are sourced from verified and reputable providers.

6.1 Random Number Generator (RNG)

The outcomes of slots and casino games are determined by a certified Random Number Generator (RNG), which ensures that every spin or hand is completely independent and unbiased.

6.2 Sports Betting

For sports betting, 37bet always strives to offer fair and transparent odds. If a technical issue or unexpected situation arises during an event, 37bet reserves the right to void or review the relevant bets.

6.3 Anti-Cheating Policy

If any player uses software bots, automation tools, or any other unethical method to use the platform, their account will be immediately closed and all balances will be forfeited.

7 Prohibited Activities

The following activities are strictly prohibited on the 37bet platform:

• Money laundering or any illegal financial activity
• Identity theft or fraud
• Attempting to breach the platform's security systems
• Using bots or automated software
• Operating multiple accounts
• Using third-party payment methods
• Harassing other players or staff
• Exploiting vulnerabilities or bugs in the platform's systems to gain an unfair advantage
• Any form of cheating or misconduct

8 Privacy & Personal Information

Protecting your personal information is our top priority. How 37bet uses the information it collects is described in detail in our Privacy Policy.

37bet does not sell your personal information to third parties without your consent. However, information may be shared in the following circumstances:

• In response to legal obligations or government directives
• For the purpose of fraud investigations
• With payment processors for the settlement of transactions
• With the platform's technology partners for service improvements

9 Limitation of Liability

37bet provides services on an "as is" basis. We disclaim liability for the following:

• Games being interrupted due to loss of internet connection
• Any issue caused by the user's device or software
• Service disruptions due to external causes (such as natural disasters or cyberattacks)
• Cases where the player's own login credentials are obtained by another person

However, if a technical error causes an unintended change to a player's balance, 37bet will make every reasonable effort to correct it.

10 Changes to Terms & Account Termination

10.1 Changes to Terms

37bet reserves the right to change, add to, or amend any part of these Terms at any time. Users will be notified as far in advance as possible for significant changes. Continuing to use the platform after a change is made will be taken as acceptance of the new terms.

10.2 Account Closure Procedure

If you wish to voluntarily close your account, please contact our support team. Before closing your account, make sure that any balance has been withdrawn and all wagering requirements have been fulfilled.

10.3 37bet's Rights

37bet reserves the right to temporarily or permanently close any account for the following reasons:

• Violation of these Terms
• Suspicious or fraudulent activity
• Providing false identity or information
• Security-related concerns
• Legal or regulatory reasons

11 Contact & Dispute Resolution

11.1 Customer Support

If you have any questions or complaints about these terms, please contact our support team. Our support team is available 24 hours a day, 7 days a week.

• Live Chat: Active 24/7
• Email: [email protected]
• Support languages: Bengali & English

11.2 Dispute Resolution

In the event of any dispute or complaint, we first try to resolve it through friendly discussion. After a complaint is submitted, 37bet will review it and respond as quickly as possible.

11.3 Applicable Law

These terms and your relationship with the 37bet platform are governed by applicable international online gaming regulations. You are advised to seek competent legal advice on any legal matters.