Privacy Policy — 37bet Bangladesh | Your Data Is Protected

Introduction

37bet ("we", "us", or "platform") is committed to providing a safe and reliable online gaming experience for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect your personal information, the purposes for which we use it, the circumstances under which we share it with third parties, and the steps we take to ensure the security of your data.

By using our platform, you agree to the terms of this Privacy Policy. Please read this policy carefully before creating your account. We will notify you in a timely manner of any changes.

This policy applies to the 37bet.bar website and all its services. If you have any questions, contact us at: [email protected]

Data Collection — What Information We Collect

1.1 Account Registration Information

When you create an account at 37bet, we collect the following information:

Full name
Date of birth (for age verification — minimum 21 years)
Email address
Mobile number
Preferred username
Account password (stored in encrypted form)

1.2 Identity Verification Information (KYC)

We conduct an identity verification (Know Your Customer) process to ensure the proper operation of our platform and to prevent fraud. The following information may be requested during this process:

Copy of National ID (NID) or passport
Proof of address document
Proof of mobile banking account (bKash, Nagad or Rocket)

KYC documents are stored with strict security and used solely for the purpose of identity verification.

1.3 Automatically Collected Information

When you visit our website, our system automatically collects certain information:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent
Referral source
Session information and gaming activity logs

Purpose of Data Use

2.1 Primary Use

We use the collected information for the following essential purposes:

Account creation and management
Identity and age verification
Processing financial transactions (deposits and withdrawals)
Providing customer service and support
Sending important account-related notifications

2.2 Security and Compliance

We use your information to:

Detect and prevent fraud, money laundering, and other illegal activities
Prevent multiple account creation and other fraudulent activities
Maintain compliance with responsible gaming policies
Meet applicable legal obligations

2.3 Service Improvement

We use your information to improve your experience:

To improve the functionality and usability of the platform
To provide relevant games, offers, and bonuses
To create a personalised gaming experience
To identify and resolve technical issues

We never sell your personal information to third parties or use it for advertising purposes.

Cookie Policy

3.1 What Are Cookies and Why Are They Used

Cookies are small text files stored in your browser. 37bet uses the following types of cookies:

Essential cookies: Required for login state, sessions, and security.
Functional cookies: Used to remember your preferences, language, and settings.
Analytical cookies: Help analyse traffic patterns and improve services.

3.2 Cookie Control

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may cause some important platform features to not work correctly and may disrupt your gaming experience.

Cookies can be managed from the "Settings → Privacy" option in Chrome, Firefox, or Safari browsers.

Data Sharing Policy

4.1 Sharing Information with Third Parties

37bet never sells your personal information. We share data only in limited circumstances:

Payment processors: Necessary information is shared with bKash, Nagad, and Rocket to complete financial transactions.
Technology partners: Necessary information for service delivery is shared with gaming software providers such as Pragmatic Play, Evolution Gaming, Spribe, and others.
Legal requirements: Information may be provided to relevant authorities due to a court order or legal obligation.
Fraud prevention: To assist in the investigation of fraudulent activities.

4.2 Data Processing Agreements

All our third-party partners are contractually bound to maintain our privacy standards. They are required to use your information only for specified purposes and may not use it for their own purposes.

Data Security Measures

5.1 Technical Security

37bet follows industry-standard technical methods to protect your information:

256-bit SSL/TLS encryption — all data transfers are secured
Passwords stored as hashes using the bcrypt algorithm
Firewall and intrusion detection systems
Regular security audits and vulnerability assessments
Two-Factor Authentication (2FA) support
Data stored in secure data centres

5.2 Organisational Security

Alongside technical measures, we also protect your information at the organisational level:

Only authorised staff have access to personal information
Staff receive regular privacy and security training
Logs of data access are maintained
A rapid response plan is in place for data breaches

No online system is 100% secure. However, we are committed to providing the highest standard of protection. Report any security concerns immediately to [email protected].

Data Retention Period

6.1 Retention Policy

37bet retains your personal information only for as long as necessary. Different retention periods apply to different types of information:

Active account information: Retained for the entire duration that the account remains active.
Financial transaction records: Retained for the period required by legal obligations.
KYC documents: Retained for a specified period under applicable law even after the account is closed.
Communication records: Retained for a limited period to improve customer service quality.

6.2 After Account Closure

When your account is closed, we securely delete or anonymise your personal information, unless retention is required by legal or regulatory obligations.

Your Rights

7.1 Right to Access and Correct Information

As a user of the 37bet platform, you have the following rights:

Right of access: The right to know what information we hold about you.
Right to rectification: The right to request correction of inaccurate or incomplete information.
Right to erasure: The right to request deletion of your information in certain circumstances.
Right to restrict processing: The right to request restriction of the processing of your information in certain cases.
Right to portability: The right to receive your information in a structured format.
Right to object: The right to object to certain types of processing of your information.

7.2 How to Exercise Your Rights

To exercise any of the rights listed above, contact us directly. We will process your request as quickly as possible. In some cases, identity verification may be required.

For rights-related requests: [email protected] — you can also reach us via our 24/7 live chat support.

Payment Information Protection

8.1 Mobile Banking Information

37bet uses bKash, Nagad, and Rocket for payments in Bangladesh. During transactions through these mobile banking platforms:

We never store your mobile banking PIN or password.
Transaction reference numbers and amounts are logged in our system.
Mobile numbers may be stored for verification and fraud prevention purposes.
All transactions are completed through encrypted channels.

8.2 Transaction History

Your complete deposit and withdrawal history is stored in your account. These records are retained in accordance with legal requirements for dispute resolution and auditing purposes.

The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500. Withdrawal processing time is generally 5–30 minutes.

Protection of Minors

9.1 Age Restriction Policy

37bet strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect information from any person under the age of 21.

Age verification is mandatory during account registration.
In cases of doubt, age is re-verified through KYC documents.
If an account belonging to a minor is identified, it is immediately closed.
Any data collected from a minor is deleted immediately.

If you become aware that anyone under the age of 21 is using our platform, please notify us at [email protected].

Policy Changes and Contact

10.1 Notice of Changes

We may update this privacy policy from time to time. For significant changes, we will:

Send a notification to your registered email.
Display a clear notice on the platform.
Note the date of the change on this page.

If you continue to use 37bet after any changes, you will be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.

10.2 Contact the Privacy Officer

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

Email: [email protected]
Live Chat: active 24/7, available in both Bengali and English

We will process your request as quickly as possible. For complex requests, identity verification may be required.

37bet's Privacy Policy